Wintino Privacy Policy

At Wintino, we respect your privacy and are committed to protecting your personal data while you enjoy our casino and sportsbook services. This Privacy Policy explains how we collect, use, store and share your information when you visit wintino.com, register an account, or place bets with us. By using our services, you agree to the practices described below.

Who We Are

Wintino Online Casino is operated by Sentoka LTD, a company registered in the Isle of Man under number 022924V, and licensed under the laws of Costa Rica. We at Wintino Casino act as the data controller responsible for the personal information you share with us. If you have questions about how we handle your data, you can reach our support team via email or LiveChat, available 24/7.

Information We Collect

When you create an account or use our platform, we collect several categories of information necessary to provide our services, verify your identity, and comply with legal obligations. Our Wintino registration process requires you to provide accurate and complete details.

• We collect your full name, date of birth, email address, phone number and residential address during registration
• We gather identification documents such as a passport, driving licence or utility bill for verification purposes
• We record your deposit and withdrawal history, including payment method details and transaction amounts
• We track your gaming activity, betting history, and bonus usage to improve our services and manage your account
• We collect technical information such as your IP address, device type, browser, and operating system
• We use cookies and similar technologies to understand how you interact with our website

How We Use Your Information

We at Wintino use the information we collect for a variety of legitimate purposes connected to running our platform safely and lawfully. Our data processing is always based on a valid legal ground, such as contract performance, legal obligation, legitimate interest, or your consent.

• We use your data to verify your identity and age before allowing deposits or withdrawals
• We process your payment details to facilitate deposits, withdrawals and refunds through methods such as cards, bank transfers and cryptocurrencies
• We analyse your activity to detect fraud, money laundering, and other illegal behaviour
• We send you promotional offers, including information about our welcome bonus and reload promotions, where you have opted in
• We use your information to manage your VIP level, calculate loyalty rewards, and personalise your experience
• We maintain records to comply with licensing, tax, and anti-money laundering requirements

Legal Basis for Processing

Our Wintino platform processes personal data under several legal bases depending on the purpose. We rely on contractual necessity when processing data required to open and manage your account. We rely on legal obligation when verifying your identity or retaining transaction records for regulatory purposes. We also rely on legitimate interest when preventing fraud or improving our services, and on your consent when sending marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business. Here at Wintino Casino, we only share data when necessary and under appropriate safeguards.

• We share data with payment providers to process your deposits and withdrawals
• We share information with identity verification services to confirm your age and identity
• We disclose data to regulatory authorities and law enforcement when legally required
• We may share information with game providers and software suppliers to deliver our slots, live casino, and sportsbook products
• We use third-party analytics and marketing tools that may process limited data on our behalf

Cookies

We use cookies to improve your experience on our site, remember your preferences, and analyse traffic patterns. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting and regulatory requirements. Account and transaction records are typically kept for several years after account closure to comply with anti-money laundering obligations. If your account becomes inactive, our standard inactivity fee policy may apply, but we continue to retain your data securely during this period.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access controls. Our Wintino team regularly reviews our security practices to safeguard your information from unauthorised access, loss, or misuse. Customer funds are held separately in dedicated client bank accounts, offering an additional layer of protection in the event of insolvency.

International Data Transfers

As we serve customers across multiple regions, your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, consistent with applicable data protection laws.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Wintino aim to honour these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request the deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable law.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries. If you access our platform from a restricted jurisdiction, we reserve the right to suspend your account and limit the processing of your data accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review our policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to our team through LiveChat, available 24/7, or by emailing [email protected]. We at Wintino Casino are here to help and ensure your experience with us remains safe and transparent.